OneDigital’s Advocacy Inbox delivers enhanced support with 24-hour response times, providing direct access to one-on-one meetings with experienced team members, and ensuring comprehensive expertise coverage. No call center runaround – just genuine, tailored support that understands your employees’ unique needs.

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Depth of Knowledge: Access to a team of seasoned advocates for rapid responses that respect your time. 

Personalized Approach: Support that feels like a conversation, not a transaction so you feel taken care of.

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​​We help you in a variety of ways, here are some examples:

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• Password and login assistance for the PlanSource enrollment system

• Questions regarding Natus Medical’s benefits

• Phone-based enrollment assistance (open enrollment, new hire enrollment, life event changes)

• Assistance with claim issues

• Prescription questions

 

A majority of issues are solved the same day.
All calls adhere to privacy best practices and HIPAA standards.